Please find below our practice information.
Booking Appointments
EFP is happy to offer numerous ways to book your appointment. If you are time-poor and like to do things after hours we offer HOTDOC booking via your app or through this link.
For those who like a personal approach our reception team are also very happy to speak with you, give them a call on 4953 0966
Cancelling your appointment
We appreciate 24hrs notice for all cancellations but understand sometimes this is not possible so we ask you cancel no later than 2 hours prior to your appointment. If you do not cancel within this timeframe or you miss 2 appointments, we reserve the right to charge a private fee that is not Medicare rebatable.
COVID-19 Guidelines for EFP
Since the COVID-19 pandemic hit in February 2020 EFP has developed guidelines to best protect our staff and patients from possible infection.
We have a COVID-19 policy in place that patients are required to abide by, upon entry into our practice.
Our standards have held firm, we appreciate our patients recognise we must continue to ask the necessary questions prior to entering our practice.
Our policy will evolve over time to meet the changing needs of providing the highest standard of infection control. We ask for understanding and truthfulness when in contact with our staff, for their wellbeing as well as your own.
Things the public can do to protect themselves and others from respiratory and viral infections:
- Wear a mask: Particularly when in large crowds or indoor spaces away from home
- Keep your distance: It is highly important to implement this whenever in public places
- Wash your hands: Handwashing with soap removes germs. This helps prevent infections as people frequently touch their eyes, nose, and mouth without even realising it and this is where germs can enter our body.
- Cover your cough and sneeze appropriately
Websites of interest:
https://www.nsw.gov.au/covid-19
https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-information-on-social-distancing.pdf
https://www.cdc.gov/handwashing/when-how-handwashing.html
New Patients
EFP welcomes new patients.
We practice holistic based health care and our focus is always treating patients with empathy, respect and offering the highest quality care to you and your family.
We need to get some basic information from you before your first appointment. This is done by having new patients fill in some forms and there are a couple of ways this can be done:
- By presenting 20 minutes prior to your appointment
- We can email the blank forms to you to fill in and bring along to your appointment
- You can download them below by clicking on the link “New patient forms”, printing them, and bringing them with you
- You can call into our practice prior to your appointment, take them home, and bring them back for your appointment
At your initial consultation, you will see one of our Practice Nurses first. They will complete the initial registration and ask for any other medical information that will assist the GP to have a more thorough understanding of your health so far. Your GP consultation will then follow.
At the end of your consultation, the GP may ask to access a copy of your medical history from your previous GP. This transfer of medical files is common when changing care to another practice and essential for keeping your medical history together. Our reception staff will assist you in this process.
Communication Policy
All new patients are issued with our communication policy. Patients choose how they are contacted and by what means. Each time you present to our practice your details will be checked, this is not to inconvenience you but to make sure we always have your details up to date.
To be respectful of a patient’s time with their GP, calls are not put through while a consultation is in progress. If the call is urgent you will be put through to a Practice Nurse. Non-urgent return calls will be made within 48 hours.
Repeat Prescriptions
Our Doctors offer a prescription service with 2 very strict provisions*:
1. The requested medication must be have been previously prescribed
2. You must have had an appointment with one of our GP’s within the last 3 months.
This request may incur a private fee, please discuss with reception.
* If both of these provisions are not met you will require an appointment.
Repeat referrals
You may request a repeat referral without seeing your GP if
1. You have been seen by a GP in this practice in the last 3 months &
2. It is for an ongoing medical concern to the same Specialist (New concerns require a face to face appointment)
* If both of these provisions are not met you will require an appointment
This request may incur a private fee, please discuss with reception.
Obtaining results
To obtain results, you must make a follow-up appointment with your GP.
A time frame will be given to you for the return of your results to us; you may either make the follow-up appointment on the day of your consultation or call the practice at a later date.
In some instances, a Practice Nurse may be able to answer a question regarding these results, however, this will not be a full consultation and they may direct you to follow up with your GP.
Patient Confidentiality
This is a critical part of our responsibility in your healthcare. We have an established privacy policy and are bound by the provisions of the Privacy Act 1988, relating to your healthcare. As such, we have appropriate measures in place for the safe destruction of your personal health information. A copy of our full policy can be obtained from reception or by clicking HERE.
Appointment Delays
Our GP’s do their best to keep to the appointment schedule, however, sometimes circumstances out of their control may cause a delay and this means your consultation may be later than you booked. We do our very best to keep patients informed if this has happened and we always call in advance to notify you if an extended delay is expected. Our entire staff appreciates our patients understanding in these instances.
Reminder Service
We are committed to providing preventive healthcare. As such, patients will be asked to opt-in/out of receiving SMS & other methods of reminders.
Accessing your Health Information
Patients are entitled to request access to their file. This is done in writing addressed to the Practice Manager. A response will be forthcoming within 7 days.
Privacy Policy
Click HERE to access our Privacy Policy. Alternatively please request a copy from our friendly reception staff.
